Frequently Asked Questions
Have a question about Rocky Gap Casino Resort? Odds are its been asked before. Please browse our Frequently Asked Questions below, and if you don't find the answer you're looking for, contact us and we'll be happy to assist you.
What is the Rocky Gap Rewards Club?
The Rocky Gap Rewards Club is exclusive and tailored to your play. It provides offers and perks for playing your favorite slot machines or table games or for making purchases in the resort. Join today by visiting the hotel front desk, where you’ll get a personalized club card and a brochure detailing all the valuable benefits of being a member. We now also have a True Rewards mobile app that you can download for any Apple or Android device.
How much does it cost to enroll in the Rocky Gap Rewards Club?
Enrollment is always free!
Do you offer gift cards?
Of course we do! Gift cards can be used for hotel stays, spa, golf or dining. To purchase, please call the hotel at 301-784-8400. Gift cards may not be used for gambling.
Where can I get a Rocky Gap Rewards Club card?
Cards are available at the hotel front desk or casino cashier.
How do I earn points?
Earn approximately a point for every $1 of coin-in on a slot machine and $5 of coin-in on a video poker machine. Earn about a point for every $1 spent in the resort. Earn points at the table games based on your length of play.
How do I use my points?
Every 1,000 points can be redeemed for $1. Redeem points directly at your slot machine for Free Play. Redeem for merchandise or food by presenting your card with your photo ID to your cashier when paying. Click here for more information .
Do my points expire?
Points expire after 13 months of inactivity.
What do I do if I lose my Rocky Gap Rewards Club card?
If you lose your Rocky Gap Rewards Club card, simply go to the hotel front desk or casino cashier. Valid government issued photo ID will be required.
What happens if I forget my PIN?
If you lose or forget your PIN, simply go to the hotel front desk or casino cashier with a valid government issued photo ID and register for another PIN. Be sure to create a PIN that is easy for you to remember, but cannot be easily guessed by others.
Do you keep my Rewards Club information confidential?
How do I use Free Slot Play?
Using Free Play is easy. Just insert your Rocky Gap Rewards Club card into your favorite game, press the Free Play menu button on the machine and enter your PIN.
What are the Rocky Gap Rewards Club rules?
Must be 21 years of age or older to join.
Valid government issued photo ID is required for joining, reprinting cards, and resetting PINs.
Only one player per Rocky Gap Rewards Club account.
Only one Rocky Gap Rewards Club account per player.
Points and Rocky Gap Rewards Club membership are non-transferable.
Rocky Gap Rewards Club cards are the property of Rocky Gap Casino Resort and must be returned upon request.
Proper Rocky Gap Rewards Club card insertion prior to play is the player’s responsibility.
Rocky Gap is not responsible for lost, stolen or misplaced cards.
Rocky Gap Rewards Club cards and points may be revoked if it is determined that the player has not accumulated points in the matter intended by this program.
Rocky Gap Rewards Club accounts that have been inactive for a period of 13 months may be purged from the system and any points accumulated in such accounts will be void.
Management reserves the right to change or terminate this program without prior notice.
Employees are not eligible for Rocky Gap Rewards Club membership.
HOTEL & AMENITIES
How do I make a hotel reservation?
To check hotel availability or to make reservations call 301-784-8400 or click here to book a room online.
How can I get directions to the hotel?
The hotel is connected to the casino.
Can I make a change to an existing hotel reservation?
Absolutely. You can change or cancel a hotel reservation by calling one of our representatives at 301-784-8400 or click here to modify your reservation online . Changes made within 24 hours of your projected arrival may require a nominal fee.
What time is hotel check-in/check-out?
Check-in is at 4 p.m. and check-out is at 11 a.m.
Do you have handicap-accessible rooms?
Do you allow late check-outs?
Yes, late check-outs may be arranged through the front desk with advanced request. There is a fee associated with this service.
What amenities does your hotel offer?
Click here to view everything that is featured at our hotel and in our hotel rooms and suites.
Do you allow pets on property?
Unfortunately, Rocky Gap Casino Resort is not pet-friendly.
Do you allow coolers on property?
Yes, Rocky Gap Casino Resort allows 6 pack size coolers. Any coolers larger than a 6 pack is not permitted on the property.
Do you allow alcohol on property?
No, Rocky Gap Casino Resort does not allow outside alcohol. Alcohol is available for purchase at all of our dining outlets.
What games do you offer at Rocky Gap Casino Resort?
We offer over 630 slot machines and 16 table games.
Do you offer gaming lessons or instructions?
Our friendly dealers will assist you on any game.
What is the minimum bet for your table games?
Table limits are posted on every table and vary by the type of game.
How old do I have to be to gamble in your casino?
You must be 21 years of age or older.
Do you offer free parking?
Self parking is always free!
Are there couples’ treatments?
Yes, the Garden Spa provides a wide range of couples options, as well as group treatments. Click here to view all of our services and find an option that’s right for you.
Are there any age restrictions for spa treatments?
We offer a series treatments for all ages, however, anyone under the age of seventeen must be accompanied by an adult at time of check in. Click here for more details.
What are the hours of the golf course?
Times change seasonally. It is best to click here to see information on golf hours and availability when making plans to play.
Can I become a member of the golf course? What benefits are offered?
Yes, annual memberships are available. Click here to learn how to join and what exclusive privileges you will enjoy as a member.
I did not bring my clubs, can I rent or buy a set at the golf course?
Yes, the golf course Pro Shop offers a club fitting service to get you set up with a new set of clubs. You can also rent clubs for the day or during your entire stay here at Rocky Gap.
How can I be notified about future promotions and special events?
Only Rocky Gap Rewards Club members are eligible for mailings. If you are not a member, please join for free.
Do you offer Gift Cards?
Yes, gift cards may be used at any of our restaurants, hotel, Jack Nicklaus golf course Pro Shop and Garden Spa. Gift cards are available at any of these locations. To purchase a gift card, please call the hotel front desk at 301-784-8400. GIft card may not be used for show tickets.
How do I apply for a job at Rocky Gap Casino Resort?
You can visit Human Resources on location or click here to learn more about open positions at Rocky Gap Casino Resort and download an application.
Are there non-smoking areas?
We are a smoke-free facility. Smoking is permitted outside. Two outdoor smoking decks are available off the casino floor which also has slot machines available.
Do you allow cameras and cell phones on the casino floor?
Yes, we do allow you to photograph your big win at any slot machine or table game. We do ask that you are respectful of other patrons as well as our team members and do not photograph or take video of them without their permission. We also encourage you to tag us on your social media posts so we can celebrate with you.
Do you allow pets on property?
Unfortunately, Rocky Gap Casino Resort is not pet-friendly.-
Is there a dress code at Rocky Gap Casino Resort?
To ensure an enjoyable experience by everyone visiting Rocky Gap Casino Resort a dress code will be strictly enforced at all times.
- A shirt and shoes must be worn at all times.
- Inappropriate attire is not permitted. Esamples of inappropriate attire are as follows:
- Clothing that may be considered vulgar, offensive, or could cause a disturbance.
- Clothing made with transparent material.
- Excessively low or loose-fitting pants such that a person's undergarments or buttocks are exposed.
- Swimwear (on the Gaming Floor)
- Patches, signs, or logos may not be worn that reflect or are linked to known gang or organizations listed by the government as foreign or domestic terrorists.
Management reserves the right to refuse entry to any individual unwilling to comply with the dress code.